Building Trust in Emotional Support Experiences : Healthcare Support App
Designed a supportive experience for patients and therapists, focusing on emotional communication, accessibility, and user trust.
Overview
With is a self-initiated concept project exploring how emotional tracking can better support communication between users, trusted friends, and therapists.
The app helps users record and share their emotions, while enabling supporters to provide more timely and meaningful assistance throughout the mental health journey.
Team & Timeline
1 Designer
2024.08 - 2024.10
My role & contributions
Product Designer :
Product Strategy
User Flow Design
Information Architecture
UI Design
PROBLEM
Users may struggle to record emotions consistently during difficult moments
Most emotion-tracking tools rely on users to actively record their feelings. However, during moments of distress, anxiety, or depressive episodes, users may forget to log their emotions or feel unable to reflect clearly. This creates incomplete records and makes it harder to understand emotional patterns over time.
RESEARCH & INSIGHTS
Understanding Both Sides of the Therapy Journey
People with mental health challenges
Key Insights:
Emotional records are often missing during difficult periods.
Many users need support outside therapy sessions.
Trust and safety are critical when recording emotions digitally.
Therapists
Key Insights
Therapy becomes more effective when emotional experiences are documented.
Clients often struggle to recall events accurately.
Therapists need better visibility into emotional patterns between sessions.
OPPORTUNITY
Identifying the Gap in Existing Solutions
Most emotion-tracking apps rely entirely on self-reporting. When users are emotionally overwhelmed, they often stop recording, leading to incomplete data and limited support.
Create a shared emotion-tracking experience that allows trusted supporters to assist users when self-recording becomes difficult.
What Can We Do
1.
Track Emotional Patterns
Help users understand changes in their emotions over time.
2.
Guide Emotional Expression
Support users in describing feelings more clearly and accurately.
3.
Enable Shared Recording
Allow trusted friends to contribute when users are unable to record themselves.
4.
Support Therapists
with Better Context
Provide therapists with clearer emotional records to support treatment discussions.
FINAL DESIGN
01. Emotion Recording
Home Screen
Chatbot Support
Home Screen
-> Quick Mood Selection
Users can also tap one of the five color mood icons to quickly reflect how they feel.
-> Multiple Recording Methods
Users can record their emotions in four ways: voice, text, mood icons, and photos.
Chatbot Support
The chatbot provides a safe space for users to express their emotions through guided conversation.
When high-risk language is detected, it suggests support options and encourages users to reach out to trusted contacts.
02. Emotion Analysis
Emotion Trends
Weekly, monthly, and yearly charts to help users track and understand their emotional patterns.
Risk Keyword Detection
The system detects high-risk words in emotion records, helping users notice negative emotional patterns and access support when needed.
Emotion Trends
Risk Keyword Detection
03. Relaxing Tools
Relaxation Screen
Breathing Exercise
Meditation Guide
Relaxing Music
Mindfulness Exercises
Includes deep breathing, meditation, and relaxing music to help users stay calm and balanced.
04. Trusted Friend Access
Friend Requests Permission
User Reviews the Request
Users can give trusted friends permission to help update selected emotion records, so tracking can continue when they are unable to record on their own.
05. Therapist Access Request
Request-Based Therapist Access
Therapists can request access to selected emotion records and analysis results.
Once approved by the client, they can view the shared information to better understand the client’s emotional state.
